Product Advisor - Elevate Your Career at Downtown AutoGroup!
Are you passionate about sales and delivering exceptional guest experiences? Downtown AutoGroup is seeking a committed Parts Advisor to join our dynamic team across our dealerships and at our brand new, state-of-the-art Autoplex facility in Downtown Toronto!
Our Company
Downtown AutoGroup is not just a collection of dealerships; we are a community focused on delivering exceptional guest experiences. Our mission is to create lifetime guests, guided by our values of excellence, trust, respect for our guests' time, and a strong sense of community.
Your Role
Your dedication to providing top-notch service and your eagerness to learn will be key in maintaining our high levels of customer satisfaction and contributing to the overall success of our parts department. You will advise on parts availability, prices, substitutions and inventory levels. Your role will be pivotal in maintaining smooth operations within the parts and service departments, collaborating with service advisors and technicians to ensure we deliver an exceptional guest experience for every guest, every time.
Key Qualifications

Proven experience in automotive sales or other related customer service role
Strong knowledge of automotive products and ability to match products with customer needs.
Understand the importance of providing an exceptional customer experience to build lasting relationships
Excellent interpersonal and communication skills
Strong organizational skills and attention to detail
Valid Ontario G Driver’s License with no demerit points
Why Join Us
At DAG, we offer a competitive compensation package $45-$60k, extended health benefits, and opportunities for career growth. You'll be part of a team that values your expertise and provides a supportive environment for professional development.
Apply Now!
If you're ready to take your career to the next level, please apply.
DAG is an equal opportunity employer committed to an inclusive and accessible workplace. Accommodations are available on request during the selection process.
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
 

Parts Manager - Elevate Your Career at Downtown AutoGroup!
Are you passionate about cars and looking for a new challenge and to grow your career? Do you believe in delivering exceptional experiences to both internal and external customers and have a strong track record as an effective Parts Manager? At Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!
Why we need you
This role requires a strategic, organized, and customer-focused individual who can manage both the parts supply chain and the team that operates within the department. The Parts Manager works closely with other departments, including service, sales, and accounting, to ensure smooth coordination and excellent customer service. And that's where you come in. Our vision at Downtown AutoGroup is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just take appointments, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.
Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.
Here's what you'll be doing

Inventory Management:

Oversee inventory levels: Ensure the dealership has the right parts in stock to support service and repair demands while minimizing obsolescence and overstock.
Order parts: Source and order parts from manufacturers and suppliers to maintain a healthy and efficient inventory.
Monitor inventory performance: Conduct regular audits of inventory, reconcile discrepancies, and implement corrective actions.
Return obsolete parts: Manage the return of outdated or slow-moving parts to manufacturers or suppliers.
Stock rotation: Ensure older stock is utilized before newer parts are used, reducing the risk of holding obsolete inventory.

Team Management:

Supervise and lead the parts team: Hire, train, and mentor parts counter personnel and warehouse staff to ensure high levels of service and productivity.
Assign tasks and manage schedules: Ensure team members have clearly defined roles and responsibilities, and manage staff schedules to provide sufficient coverage during operating hours.
Conduct performance reviews: Regularly evaluate staff performance, provide feedback, and facilitate continuous improvement.

Customer Service:

Enhance customer satisfaction: Ensure customers, both retail and wholesale, receive timely, efficient, and friendly service. Handle escalations or complaints as needed.
Support the service department: Work closely with service technicians and advisors to provide parts promptly and accurately, ensuring quick turnaround times on repairs and services.
Provide technical advice: Assist customers and technicians in identifying the correct parts required for specific vehicles.
Negotiate pricing: Offer competitive pricing to customers while maintaining profitability for the dealership.

Sales and Profitability:

Achieve financial goals: Monitor and achieve departmental profitability, including parts sales, gross margin, and expense control.
Develop promotional strategies: Create and execute marketing programs or discounts to drive parts sales and maintain customer loyalty.
Wholesale account management: Build and maintain relationships with wholesale customers, including body shops, independent garages, and fleet operators.
Analyze market trends: Stay informed on market demand and emerging trends in the automotive industry to adjust inventory or pricing strategies as needed.

Vendor Relations:

Maintain strong vendor relationships: Work with manufacturers and aftermarket suppliers to negotiate contracts, pricing, and delivery terms that benefit the dealership.
Evaluate vendor performance: Assess supplier performance based on cost, quality, delivery times, and reliability.

Operational Efficiency:

Optimize processes: Continuously look for ways to improve parts department efficiency, such as refining workflow, upgrading software systems, or streamlining order processes.
Ensure compliance: Adhere to all dealership, manufacturer, and local government policies regarding parts operations.
Safety protocols: Ensure a safe working environment by enforcing safety regulations and maintaining organized, hazard-free workspaces.

Reporting and Analytics:

Prepare reports: Compile and analyze data on parts sales, inventory levels, gross margins, and department expenses.
Monitor key metrics: Track performance against monthly, quarterly, and annual targets, and adjust strategies as needed to meet or exceed goals.
Budget management: Assist in the development of the annual parts department budget and manage day-to-day operations within the financial guidelines.
You need these qualifications

Experience: Minimum of 3-5 years of experience in a parts management role, preferably in an automotive dealership setting.
Technical knowledge: Deep understanding of automotive parts and systems, including OEM and aftermarket products.
Leadership skills: Proven experience in managing and leading a team, with a focus on training, motivation, and delegation.
Customer service skills: Strong interpersonal and communication skills, with the ability to resolve customer issues and foster long-term relationships.
Organizational skills: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Computer skills: Proficiency in dealership management software (e.g., CDK, Reynolds & Reynolds) and Microsoft Office Suite.
Financial acumen: Experience in budgeting, pricing, and achieving profitability targets within a dealership environment.
Problem-solving: Ability to troubleshoot issues related to inventory, vendors, and customer service in a timely manner.
It would be nice if

Post-secondary education in Automotive Technology, Business, or a related field.
Experience with wholesale parts sales and B2B customer management.
Experinece with Downtown Chrysler Dodge Jeep Ram parts.
These responsibilities are subject to change due to market and business conditions. As a Parts Manager at Downtown AutoGroup, you are expected to adapt to new roles if changes occur.
What we offer

Impactful Work: Every day presents new challenges and opportunities to make a difference.
Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
Competitive Pay: Attractive salary with bonuses.
Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
Positive Work Environment: Be part of a supportive and friendly team that values your contribution.
Apply Now!
If you're ready to take your career to the next level, please apply. We're excited to hear your story!
This is an in-person role.
Downtown AutoGroup is an equal opportunity employer committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.
Join us at Downtown AutoGroup in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Sales & Service Lot Attendant - Elevate Your Career at Nissan Downtown!
Are you passionate about cars and have a keen interest in the automotive industry? At Nissan Downtown, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself! 
Why we need you
Our goal is to create a seamless and enjoyable experience for every customer, from sales to service. To achieve this, we need energetic and dependable team members who are excited to be a part of the fast-paced automotive world.
Our vision at Nissan Downtown is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who embodies our "fix it right the first time" attitude.
Without you, we're just another service center. With you, we're the guardians of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.
Here's what you'll be doing
We are looking for a Sales & Service Lot Attendant who will play a vital role in the success of our service department. As the first point of contact for many of our customers, you’ll ensure that their vehicles are handled with care and precision. Your daily responsibilities will include organizing the lot, moving vehicles to and from the service area, maintaining a clean and presentable work environment, and assisting service advisors and technicians with various tasks. This role is ideal for someone who is hardworking, reliable, and eager to grow within the automotive industry. 

Vehicle Management: Move and park customer vehicles in a safe and efficient manner, ensuring that the lot is always organized and accessible.
Service Preparation: Drive vehicles to and from the service bays, car wash, or detailing areas, and ensure vehicles are ready for customer pickup after service is completed.
Customer Interaction: Greet customers upon arrival in a friendly and professional manner, assisting with any initial questions or directing them to the appropriate service advisor.
Lot Organization: Maintain a well-organized lot by keeping vehicles neatly arranged, ensuring the service area is clean, clear, and safe for customers and staff.
Vehicle Inspection: Perform quick visual inspections for obvious issues (such as flat tires or visible damage) and report them to service advisors or technicians.
Detailing Assistance: Wash and vacuum customer vehicles after service if needed, ensuring every vehicle leaves the lot in excellent condition.
Assist Service Team: Provide general support to the service advisors and technicians, such as retrieving vehicles, delivering parts, or setting up work areas.
Lot Maintenance: Regularly monitor the lot and service areas for trash or debris, ensuring a clean and professional environment at all times.
You need these qualifications


Passion for Cars: Enthusiastic about working around vehicles and providing great service.
Valid Driver's License: A clean and valid driver’s license with a good driving record is required.
Team Player: Ability to work well with others in a fast-paced environment, with strong communication and problem-solving skills.
Physical Stamina: Comfortable with extended periods of walking, standing, and driving, and the ability to lift up to 50 lbs as needed.
Professionalism: Present a positive and professional attitude when interacting with customers and team members.
Attention to Detail: Ability to follow instructions carefully, particularly when handling vehicles or performing inspections.
Flexibility: Availability to work various shifts, including weekends and evenings, as needed.
What we offer

Impactful Work: Every day presents new challenges and opportunities to make a difference.
Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
Competitive Pay: Attractive salary.
Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
Positive Work Environment: Be part of a supportive and friendly team that values your contribution.
Apply Now!
If you're ready to take your career to the next level, please apply. We're excited to hear your story!
This is an in-person role.
Nissan Downtown and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.
Join us at Nissan Downtown in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Service Advisor - Elevate Your Career at Nissan Downtown!
Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Nissan Downtown, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!
Why we need you
Do you have a deep understanding of the automotive service process? Do you have excellent organizational, communication, and customer service skills? That's what we live for. And that's where you come in.
Our vision at Nissan Downtown is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just take appointments, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.
Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.
Here's what you'll be doing
As a Service Advisor, you are the trusted guide for our guests throughout their vehicle ownership journey. You are not just coordinating services; you are the reliable consultant who understands and anticipates the unique needs of each guest, ensuring their vehicle is well-maintained and cared for in a manner that aligns with their lifestyle. You will create a personalized and seamless experience, from greeting guests to understanding their service needs, advising on tailored services, and ensuring the effective completion of each service. Your role is pivotal in building long-lasting relationships with our guests, fostering a sense of trust, and ensuring our guests feel valued and well-informed at every interaction. Through your commitment to exceptional service, you will enhance guest satisfaction and loyalty, contributing to the overall success and reputation of our dealership.
Your responsibilities will include:

Customer Service:

Customer Interaction: Greet customers warmly upon arrival and ascertain their needs, whether for maintenance, repair, or diagnostic services.
Consult with customers: Listen carefully to customer concerns, ask clarifying questions, and clearly explain the necessary services or repairs in a way that is easy for the customer to understand.
Service recommendations: Based on the customer's needs, recommend services, maintenance schedules, or repairs that will ensure the vehicle’s performance and safety.
Follow-up communication: Keep customers informed on the status of their vehicle repairs throughout the service process, including unexpected delays or additional services needed.
Post-service follow-up: After the service, review the work performed with the customer, explain charges, and answer any final questions they may have.

Work Order Management:

Create detailed work orders: Prepare accurate and thorough work orders by documenting customer concerns, recommended repairs, and agreed-upon services.
Authorize repairs: Obtain customer approval for additional work not covered in the original estimate and document all authorizations.
Scheduling: Coordinate vehicle drop-offs and pick-ups, managing the service department’s workflow to optimize efficiency and minimize customer wait times.

Collaboration with Technicians:

Liaison role: Serve as the main point of contact between the customer and service technicians, relaying technical information and repair details.
Technical consultation: Work with technicians to clarify service recommendations or identify solutions to complex vehicle issues.
Quality control: Review and verify the accuracy of work orders and service estimates, ensuring all necessary repairs are completed before closing the work order.

Sales and Upselling:

Upsell services: Educate customers on recommended or required maintenance services based on mileage, wear and tear, or manufacturer guidelines. Offer additional services that may improve the vehicle's performance or extend its lifespan.
Promotions: Inform customers about current service specials, warranties, or discounts available at the dealership.
Product knowledge: Stay updated on new automotive products and service procedures to effectively communicate with customers and recommend additional services.

Customer Retention:

Customer relationship management: Build and maintain long-term relationships with customers by offering excellent service, ensuring customer satisfaction, and following up after the service.
Survey feedback: Encourage customers to complete surveys and provide feedback about their service experience, working to resolve any issues promptly and professionally.
Loyalty programs: Promote dealership loyalty programs and encourage customers to return for future services and repairs.

Financial and Administrative Duties:

Estimate preparation: Prepare cost estimates for the customer based on the diagnosis provided by the service technicians. Clearly communicate labor costs, parts prices, and any other associated fees.
Billing: Ensure invoices are accurate, all parts and labor are properly billed, and warranty or service contract coverage is applied where applicable.
Payment processing: Handle cash, credit card, and warranty transactions, ensuring proper financial documentation is maintained for all services.
Warranty claims: Process warranty claims for customers and work with the manufacturer to resolve any warranty issues efficiently.
You need these qualifications

Experience: Minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment.
Technical knowledge: Strong understanding of automotive repair processes, vehicle maintenance, and service requirements. Familiarity with diagnostic tools and repair procedures.
Communication skills: Excellent verbal and written communication skills, with the ability to explain technical information to customers in a clear and simple manner.
Customer service skills: Strong customer service orientation with a focus on building positive, long-term customer relationships.
Sales skills: Ability to identify opportunities for upselling and increasing repair orders without compromising the trust of the customer.
Organizational skills: Highly organized with the ability to manage multiple tasks, appointments, and deadlines in a fast-paced environment.
Problem-solving: Ability to troubleshoot customer concerns and resolve issues in a timely, efficient, and professional manner.
Computer proficiency: Comfortable using dealership management software (e.g., CDK, Reynolds & Reynolds), appointment scheduling systems, and Microsoft Office Suite.
It would be nice if

Industry experience: Experience in both dealership and independent repair facilities is an asset.
Brand experience: With Nissan/Infinti parts and service.
What we offer

Impactful Work: Every day presents new challenges and opportunities to make a difference.
Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
Competitive Pay: Attractive salary with opportunities for bonuses.
Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
Positive Work Environment: Be part of a supportive and friendly team that values your contribution.
Apply Now!
This is an in-person role.
Nissan Downtown and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.
Join us at Nissan Downtown in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.