Talent Development Lead, Automotive Retail (Recruiting, Onboarding & CX/Sales Training)

Talent Development Lead, Automotive Retail (Recruiting, Onboarding & CX/Sales Training)

If you believe great customer experiences start with great teams, this role lets you build both: hire talent, onboard well, and train sales teams that consistently deliver.

Mission/purpose of the role

Hire well, onboard every new teammate with consistency, and level-up sales and CX training so guests experience a reliable Downtown AutoGroup standard at every store.

What you’ll do

Recruiting

• Own full-cycle recruiting for priority roles.
• Build proactive pipelines: source, network, and run outreach so we have qualified candidates ready before roles open.
• Safeguard compliance & professionalism across recruiting, onboarding, and training practices (Ontario-based).

Onboarding

• Run in-person onboarding on a regular cadence, ensuring every new DAG employee is ready to execute The DAG Way.

Sales & Customer Experience Training 

• Own the training process for Customer Experience and Sales training.
• Deliver CX & sales training to all DAG employees with documented practice.
• Continuously improve refine sales/CX modules from feedback and performance data.
• Create follow-up coaching plans with managers; track adoption of sales process steps and CX behaviors.

What you bring (must-haves)

• Experience designing and delivering in-person training (sales, CX, or similar), including facilitation and basic instructional design.
• Skill in running structured interviews and work-sample/practical assessments tied to clear job outcomes.
• Proven success running full-cycle recruiting with direct sourcing for high-demand roles.
• Clear, professional communication; builds trust with frontline staff, managers, and executives.
• Organized, hands-on operator who can be on-site, move between rooftops, and follow through.

Nice to have

• Automotive retail or adjacent field experience (dealership, high-end retail, skilled trades recruiting).
• Experience recruiting technicians or other hard-to-hire skilled roles.
• Exposure to CX frameworks and modern sales methodologies used in retail environments.
• Experience building referral programs or school/association partnerships.
• Comfort with light video capture/edits for micro-learning refreshers.

Where and how you’ll work

• On-site, full-time at Downtown AutoGroup Autoplex, 77 East Don Roadway (Queen St E & DVP), with visits to nearby Toronto locations as needed.
• Reports to HR Director; partners closely with the executive leadership team, GMs and department leaders.

Pay & benefits

• Base salary: CAD $67,500–$91,000 per year, commensurate with skills and experience.
• Benefits: health and dental.

Growth & support

• Direct access to senior leadership and dealership GMs.
• Budget and support to run sourcing events and training cycles.
• Clear growth paths into People Leadership (TA/L&D Manager) or Operations Enablement based on impact.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown AutoGroup is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Downtown AutoGroup is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selecte