Pre-Owned Sales Manager - Downtown Toyota

Pre-Owned Sales Manager - Elevate Your Career at Downtown Toyota!

At Downtown Toyota, part of the innovative Downtown AutoGroup (DAG), we're not just selling new and pre-owned vehicles. We're a community of dedicated professionals who believe that every pre-owned Toyota should deliver the same excitement and prestige as a new one. Take a look at our unique approach and see for yourself!

Why we need you

You understand that a pre-owned Toyota is more than just a used car - it's a gateway to indulgence for many of our guests, and an opportunity to expand our Toyota family. You know how to build a pre-owned inventory that reflects the quality and diversity our guests expect. That's what we strive for every day. And that's where you come in.

Our vision at Downtown Toyota is to redefine the pre-owned car experience. To achieve this, we need an exceptional leader who can curate an outstanding inventory, guide our team in presenting these vehicles, and ensure that every pre-owned Toyota leaves our dealership meeting the highest standards. Someone who can blend a keen eye for value with an unwavering commitment to the Toyota brand promise.

Without you, we're just another used car department. With you, we're the premier destination for pre-owned Toyota vehicles, where every car tells a story of lasting quality.

Here's what you'll be doing

You will be responsible for overseeing the day-to-day operations of the pre-owned vehicle department. This role involves managing a team of sales representatives, developing sales strategies, ensuring customer satisfaction, managing inventory, and achieving sales targets. The Pre-Owned Sales Manager will focus on optimizing pre-owned vehicle sales, maintaining profitability, and ensuring compliance with company policies and applicable regulations.

Your responsibilities will include:

• Team Leadership and Development:
  • Lead, train, and motivate the pre-owned vehicle sales team to meet and exceed sales targets.
  • Set clear performance expectations for the team and conduct regular performance reviews.
  • Provide ongoing coaching, mentoring, and professional development opportunities.
  • Ensure team adherence to the dealership's sales processes and policies.
• Sales Strategy and Planning:
  • Develop and implement effective sales strategies to maximize pre-owned vehicle sales.
  • Monitor local market trends and competitor activity to adjust sales strategies accordingly.
  • Set monthly and annual sales targets for the department and work with the team to achieve them.
  • Collaborate with the marketing team to develop promotional campaigns for pre-owned vehicles.
• Inventory Management:
  • Manage the pre-owned vehicle inventory, including purchasing, appraising, and pricing vehicles.
  • Ensure optimal inventory levels by managing trade-ins, auctions, and wholesale activities.
  • Monitor the inventory turnover rate and ensure vehicles are priced competitively.
  • Maintain an attractive and organized display of vehicles on the lot and online platforms.
• Customer Relationship Management:
  • Ensure a high level of customer satisfaction by providing excellent service throughout the sales process.
  • Handle escalated customer concerns and complaints in a professional and timely manner.
  • Work with the sales team to follow up with customers after the sale to ensure satisfaction and foster repeat business.
  • Develop and maintain strong relationships with local business partners and customers.
• Financial Management:
  • Ensure the profitability of the pre-owned vehicle department by controlling costs, managing pricing strategies, and maximizing gross profit.
  • Analyze sales performance and financial data to track progress towards targets and identify areas for improvement.
  • Collaborate with the finance department to offer competitive financing and insurance options for customers.
  • Work with the General Manager to prepare budgets and financial forecasts for the department.
• Compliance and Reporting:
  • Ensure compliance with all federal, provincial, and local laws related to vehicle sales and financing.
  • Maintain accurate and up-to-date records of vehicle sales, inventory, and customer interactions.
  • Prepare and submit sales reports, inventory reports, and other required documentation to the General Sales Manager or General Manager.
  • Ensure the dealership’s policies and procedures are adhered to by all members of the sales team.
• Collaboration with Other Departments:
  • Work closely with the service, parts, and finance departments to ensure smooth operations across the dealership.
  • Collaborate with the marketing department to promote the pre-owned inventory through various channels (online, in-person events, etc.).

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

• • Education: High school diploma or equivalent required; post-secondary education in business, automotive management, or a related field is preferred.
  • Experience: Minimum 3-5 years of experience in automotive sales, with at least 2 years in a management role, preferably in pre-owned or used vehicle sales.
  • Leadership: Proven ability to lead, mentor, and manage a sales team effectively.
  • Sales Skills: Strong sales acumen with a track record of meeting or exceeding sales targets.
  • Communication: Excellent verbal and written communication skills; ability to build rapport with customers and team members.
  • Customer Service: Commitment to providing an exceptional customer experience.
  • Financial Acumen: Understanding of gross profit, pricing strategies, and inventory management.
  • Technology: Proficient in using dealership management software (e.g., DealerTrack, CDK Global) and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Compliance: Knowledge of automotive laws and regulations in Ontario, including OMVIC (Ontario Motor Vehicle Industry Council) standards.
  • Licenses: A valid Ontario driver’s license with a clean driving record is required. OMVIC certification is requird.

• Working Conditions:

  • The role may require extended hours, including evenings, weekends, and holidays, to meet the demands of the dealership.
  • Primarily based in an office environment within the dealership, but also involves time spent outdoors on the lot.

It would be nice if

• You have specific experience with Toyota or other import brands
• You're familiar with certified pre-owned program standards and processes
• You have experience implementing innovative digital marketing strategies for pre-owned vehicles
• You're proficient in inventory management systems and digital marketing tools
• You're multilingual, reflecting the diversity of our guest community.

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown Toyota and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Downtown Toyota and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Downtown Toyota in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.