Parts Manager - Downtown AutoGroup

Parts Manager - Elevate Your Career at Downtown AutoGroup!

Are you passionate about cars and looking for a new challenge and to grow your career? Do you believe in delivering exceptional experiences to both internal and external customers and have a strong track record as an effective Parts Manager? At Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

This role requires a strategic, organized, and customer-focused individual who can manage both the parts supply chain and the team that operates within the department. The Parts Manager works closely with other departments, including service, sales, and accounting, to ensure smooth coordination and excellent customer service. And that's where you come in. Our vision at Downtown AutoGroup is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just take appointments, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.

Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here's what you'll be doing

Inventory Management:

• Oversee inventory levels: Ensure the dealership has the right parts in stock to support service and repair demands while minimizing obsolescence and overstock.
• Order parts: Source and order parts from manufacturers and suppliers to maintain a healthy and efficient inventory.
• Monitor inventory performance: Conduct regular audits of inventory, reconcile discrepancies, and implement corrective actions.
• Return obsolete parts: Manage the return of outdated or slow-moving parts to manufacturers or suppliers.
• Stock rotation: Ensure older stock is utilized before newer parts are used, reducing the risk of holding obsolete inventory.

Team Management:

• Supervise and lead the parts team: Hire, train, and mentor parts counter personnel and warehouse staff to ensure high levels of service and productivity.
• Assign tasks and manage schedules: Ensure team members have clearly defined roles and responsibilities, and manage staff schedules to provide sufficient coverage during operating hours.
• Conduct performance reviews: Regularly evaluate staff performance, provide feedback, and facilitate continuous improvement.

Customer Service:

• Enhance customer satisfaction: Ensure customers, both retail and wholesale, receive timely, efficient, and friendly service. Handle escalations or complaints as needed.
• Support the service department: Work closely with service technicians and advisors to provide parts promptly and accurately, ensuring quick turnaround times on repairs and services.
• Provide technical advice: Assist customers and technicians in identifying the correct parts required for specific vehicles.
• Negotiate pricing: Offer competitive pricing to customers while maintaining profitability for the dealership.

Sales and Profitability:

• Achieve financial goals: Monitor and achieve departmental profitability, including parts sales, gross margin, and expense control.
• Develop promotional strategies: Create and execute marketing programs or discounts to drive parts sales and maintain customer loyalty.
• Wholesale account management: Build and maintain relationships with wholesale customers, including body shops, independent garages, and fleet operators.
• Analyze market trends: Stay informed on market demand and emerging trends in the automotive industry to adjust inventory or pricing strategies as needed.

Vendor Relations:

• Maintain strong vendor relationships: Work with manufacturers and aftermarket suppliers to negotiate contracts, pricing, and delivery terms that benefit the dealership.
• Evaluate vendor performance: Assess supplier performance based on cost, quality, delivery times, and reliability.

Operational Efficiency:

• Optimize processes: Continuously look for ways to improve parts department efficiency, such as refining workflow, upgrading software systems, or streamlining order processes.
• Ensure compliance: Adhere to all dealership, manufacturer, and local government policies regarding parts operations.
• Safety protocols: Ensure a safe working environment by enforcing safety regulations and maintaining organized, hazard-free workspaces.

Reporting and Analytics:

• Prepare reports: Compile and analyze data on parts sales, inventory levels, gross margins, and department expenses.
• Monitor key metrics: Track performance against monthly, quarterly, and annual targets, and adjust strategies as needed to meet or exceed goals.
• Budget management: Assist in the development of the annual parts department budget and manage day-to-day operations within the financial guidelines.

You need these qualifications

• Experience: Minimum of 3-5 years of experience in a parts management role, preferably in an automotive dealership setting.
• Technical knowledge: Deep understanding of automotive parts and systems, including OEM and aftermarket products.
• Leadership skills: Proven experience in managing and leading a team, with a focus on training, motivation, and delegation.
• Customer service skills: Strong interpersonal and communication skills, with the ability to resolve customer issues and foster long-term relationships.
• Organizational skills: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Computer skills: Proficiency in dealership management software (e.g., CDK, Reynolds & Reynolds) and Microsoft Office Suite.
• Financial acumen: Experience in budgeting, pricing, and achieving profitability targets within a dealership environment.
• Problem-solving: Ability to troubleshoot issues related to inventory, vendors, and customer service in a timely manner.

It would be nice if

• Post-secondary education in Automotive Technology, Business, or a related field.
• Experience with wholesale parts sales and B2B customer management.
• Experinece with Downtown Chrysler Dodge Jeep Ram parts.

These responsibilities are subject to change due to market and business conditions. As a Parts Manager at Downtown AutoGroup, you are expected to adapt to new roles if changes occur.

What we offer

• Impactful Work: Every day presents new challenges and opportunities to make a difference.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: Attractive salary with bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Positive Work Environment: Be part of a supportive and friendly team that values your contribution.

Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown AutoGroup is an equal opportunity employer committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

Join us at Downtown AutoGroup in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.