Guest Experience Coordinator - Lexus Downtown

Guest Experience Coordinator - Elevate Your Career at Lexus Downtown!

Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Lexus Downtown, part of the revolutionary Downtown AutoGroup (DAG), we're not just selling cars. We're crafting experiences, building relationships, and revolutionizing the automotive industry. We're a community of passionate individuals who believe that buying a car should be as exciting as driving one. Take a look at our unique approach and see for yourself!

Why we need you

You know that moment when someone finds their perfect car? That indescribable mix of excitement, pride, and anticipation? That's what we live for. And that's where you come in.

Our vision is to create lifetime Guests, not just one-time buyers. But to do that, we need someone extraordinary. Someone who crafts experiences. Someone who sees beyond the price tag to the adventures waiting to happen. 

Without you, we're just another dealership. With you, we're the place where automotive dreams come true.

Your Role

As a Guest Experience Coordinator, you are the cornerstone of our Guest's satisfaction. Your role involves collaborating with various teams to ensure all responsibilities are efficiently covered throughout the day. You will:

• be our vehicle delivery specialist, ensuring our guests receive an exceptional experience when taking delivery of their new vehicle
• assist with vehicle licensing, ensuring all licensing applications are completed accurately and on time
• vehicle shutteling, helping the team bring vehicles from our compound to our location.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

Key Qualifications

• Excellent communication skills, with the ability to interact professionally and empathetically in all forms of communication.
• Strong organizational and time-management skills.
• Ability to operate a variety of vehicles safely and efficiently.
• Valid G driver's license with a clean driving record.
• Proficiency in managing multiple tasks with attention to detail.
• Demonstrated professionalism and courtesy in all interactions.
• Proficiency in Cantonese or Mandorin is an asset.

Why Join Us

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 350 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

Expected compensation for this role is $18.00 to $20.00 per hour, plus bonuses.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Lexus Downtown and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Lexus Downtown and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Lexus Downtown in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.