We are seeking an experienced and detail-oriented Warranty Administrator to join our Service Department. The successful candidate will be responsible for accurately processing, submitting, tracking, and reconciling warranty claims while ensuring compliance with Ford Motor Company warranty policies and procedures.
Experience with Reynolds Ignite and Ford warranty administration is strongly preferred. This position is ideal for someone who understands dealership service operations, has exceptional attention to detail, and can effectively manage claims from initial repair order through final payment.
Process and submit Ford warranty claims accurately and in a timely manner.
Review repair orders for completeness, accuracy, proper coding, documentation, and required supporting information.
Ensure warranty claims comply with Ford warranty policies, procedures, and documentation requirements.
Verify labour operations, parts, sublet, causal parts, and other claim components before submission.
The ideal candidate will have hands-on Ford warranty administration experience, a strong working knowledge of Reynolds Ignite, and a proven ability to maximize warranty recovery while maintaining accurate and compliant claims. Experience with other OEM warranty systems and dealership management systems will also be considered.
If you are an organized, detail-oriented warranty professional who takes pride in getting claims right the first time, we want to hear from you.
Apply today!
Monitor submitted claims and follow up on rejected, returned, or unpaid claims.
Research and resolve claim discrepancies and warranty rejections.
Maintain accurate warranty records and documentation.
Reconcile warranty receivables and assist with month-end warranty accounting.
Work closely with Service Advisors, Technicians, Parts, and Management to ensure warranty claims are properly documented.
Communicate with Ford warranty representatives when clarification or assistance is required.
Stay current with changes to Ford warranty programs, policies, and procedures.
Identify opportunities to reduce claim errors and improve warranty recovery.
Perform other administrative duties related to warranty and service operations as required.
Previous experience as a Warranty Administrator in an automotive dealership is preferred.
Ford warranty experience is strongly preferred.
Experience using Reynolds Ignite is strongly preferred.
Strong understanding of dealership repair orders, labour operations, parts, and warranty claim procedures.
Excellent attention to detail and organizational skills.
Strong computer skills and ability to learn dealership software and manufacturer systems.
Ability to work independently while collaborating effectively with Service and Parts departments.
Strong written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
High level of accuracy, accountability, and professionalism.
What we offer
You are what drives us … Apply Now!
If you're ready to take your career to the next level, please apply. We're excited to hear your story!
This is an in-person role.
Downtown Ford and Downtown AutoGroup are an equal opportunity employer committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.
Join us at Downtown Hyundai and Downtown AutoGroup in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.