General Manager - Lexus Downtown

General Manager - Lead Lexus Downtown at our new Autoplex location!

Lexus Downtown has moved into its brand new home at our state-of-the-art Autoplex. At DAG, we're redefining how guests buy, service, and experience vehicles in downtown Toronto, and we’re hiring a General Manager to lead the store through this relaunch and beyond. Take a look at our unique approach and see for yourself! 

If you build high-performing teams, make disciplined, data-driven decisions, and deliver exceptional guest outcomes, this role is designed for you.

Your Impact

As General Manager, you own the full dealership P&L and guest experience across all departments. You will set strategy, develop leaders, operationalize standards, and create a culture where every decision reflects our belief that “You are what drives us.”

Here's what you'll be doing

You'll be responsible for leading, coaching, and motivating a team of Sales & Service Team professionals, fostering a culture of continuous improvement and employee engagement. This role is ideal for an ambitious leader with a passion for the automotive industry, a knack for business strategy, and a proven track record in sales and operations management

Your strategic insight and strong leadership skills will be essential in leading the team, optimizing processes and, and ensuring the achievement of overall dealership goals. Your responsibilities will include:

• Lead and develop people

  • Hire, mentor, and retain a high-calibre team.

  • Set clear goals, coach consistently, and enforce accountability; recognize top performance and address gaps quickly.

  • Model a guest-first mindset and a respectful, collaborative workplace.

  Drive sales strategy and performance

  • Own new and pre-owned strategy, including pricing discipline, inventory mix and turns, days’ supply, and channel performance.

  • Grow market share while protecting gross and CSI; strengthen retention via delivery excellence and proactive post-sale follow-up.

  • Use weekly operating rhythms and dashboards to course-correct quickly.

  Ensure operational excellence

  • Oversee day-to-day execution across Sales, Service, Parts, and F&I to deliver smooth handoffs and zero-defect processes.

  • Implement best practices for forecasting, inventory management, reconditioning speed, and warranty/claims accuracy with support from DAG head office.

  • Maintain strict compliance with OMVIC, brand standards, safety protocols, and all regulatory requirements.

  Champion the guest experience

  • Analyze CSI, reputation channels, and service drive feedback; remove friction and close the loop on issues.

  • Partner with marketing to activate campaigns, events, and owner loyalty programs that convert and retain.

  • Ensure our physical environment and digital touchpoints reflect DAG and Lexus standards at all times.

  Own the financials

  • Build budgets and forecasts; manage expense lines and net-to-gross productivity across departments.

  • Strengthen lender, OEM, and vendor relationships to support growth, inventory health, and program performance.

  • Report performance with clarity and align the team around the right levers.

You need these qualifications

• Experience: Progressive dealership leadership experience (GSM/GM) with a track record of meeting and exceeding volume, gross, and CSI targets.
• Skills:
• Proven ability to build teams, set strategy, and execute with operational discipline.
• Exceptional communication, negotiation, and customer service skills.
• Proficiency in Reynolds & Reynolds; comrotable with dashboards and frequent KPI reporting & feedback.
• Knowledge:
• Ability to interpret financial statements and performance metrics and translate insights into actions.
• In-depth understanding of automotive sales processes, inventory management, market trends, customer preferences, and department profitability.
• Understand the importance of providing an exceptional customer experience to both internal and external customers.

It would be nice if you

• Have a Bachelor’s degree in business, management, or a related field
• Have previous experience working with Lexus
• Knowledge of the Toronto market, competitive landscape, and luxury guest expectations.
  

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Lexus Downtown and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Lexus Downtown and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Lexus Downtown in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.