Genesis Personalization Manager (Finance & Administration Specialist) - Genesis Downtown

Genesis Personalization Manager (GPM) - Elevate Your Career at Genesis Downtown!

Are you passionate about delivering an exceptional luxury Guest experience by orchestrating flawless sales and delivery administration, providing expert support to the Acquisition team, and helping personalize every Genesis vehicle with the right protection, appearance products, and accessories? Genesis Downtown, part of the revolutionary Downtown AutoGroup, is seeking a dedicated Genesis Personalization Manager (GPM) to join our dynamic team at our state-of-the-art Autoplex facility in Downtown Toronto! Take a look at our unique approach and see for yourself!

Why we need you

Our vision at Genesis Downtown is to revolutionize the car-buying and ownership experience. To do that, we need a knowledgeable and customer-oriented Genesis Personalization Manager to join our team in Toronto. The ideal candidate will be passionate about the automotive industry and excel at providing excellent customer service. This role involves working closely with customers, sales teams, and lenders to steer the administrative aspects of the sale, lease, accessorization, and protection of new and pre-owned Genesis luxury vehicles

Without you, we're just another automotive group. With you, we're a brand that resonates with our community and stands out in a competitive market. Downtown AutoGroup is not just a collection of dealerships; we are a community focused on delivering exceptional guest experiences. Our mission is to create lifetime guests, guided by our values of excellence, trust, respect for our guests' time, and a strong sense of community.

Here's what you'll be doing

As the Genesis Personalization Manager, you play a crucial role in providing our guests with financing solutions and insurance products that meet their needs. You will work closely with our sales team to ensure a seamless transition from sales to finalizing financial agreements, focusing on delivering an outstanding guest experience. Your expertise in automotive financing and insurance products will be essential in ensuring our guests receive the best financing solutions and products for their individual needs.

Your responsibilities will include:

• ensuring all required documentation (digital and printed) is complete and accurate,
• serving as the in-house expert for the team’s software and applications
• providing analytical/reporting support including lead tracking and conversion, courtesy-vehicle fleet management and agreements, Genesis at Home paperwork, and keeping the team informed on Genesis incentive program changes.
• supporting GXMs and Guests directly with explanations and recommendations for Genesis accessories and protection products to personalize each vehicle. 

You need these qualifications

• You are highly organized and can manage multiple priorities simultaneously.
• You pay close attention to the small details and understand why they matter to discerning Guests.
• You are unfailingly discreet with confidential information.
• You possess a hospitality and Guest-service mindset, including viewing Genesis Experience Managers as your internal clients.
• You are able to work to tight deadlines, remaining calm under stress.
• You are a creative problem-solver with a willingness to go above and beyond and the persistence to see it through.
• You present yourself as a professional with impeccable personal care.
• You have proficiency with software applications like Excel, Salesforce, Dealer Management Systems (DMS), Google Suite, etc.
• Previous experience and a track record of success in automotive sales, F&I and/or sales management roles is essential.
• A post-secondary education or relevant training certifications will be considered an asset, but are not a requirement.
• You hold a valid driver’s license with no demerit poitns.
• You hold an OMVIC license.

 It would be nice if

• You have familiarity with dealership management software (e.g., Reynolds & Reynolds, Dealertrack) 
• You are a Certified Automotive Finance Professional (AFIP)

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

You are what drives us …Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Genesis Downtown and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Genesis Downtown and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Genesis Downtown in revolutionizing the automotive buying experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.