Service Manager - Genesis Downtown

Service Manager - Elevate Your Career at Genesis Downtown!

Are you passionate about delivering exceptional Guest experiences and have a keen interest in the automotive industry? At Genesis Downtown, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

Are you a dynamic and results-driven professional passionate about the automotive industry? Do you thrive in a fast-paced environment where Guest satisfaction and operational excellence are paramount? That's what we live for. And that's where you come in.

Our vision at Genesis Downtown is to create lifetime Guests, not just one-time Guests. To do that, we need someone extraordinary.  We are seeking an experienced and energetic Automotive Service Manager to lead our team of skilled technicians and service advisors. In this pivotal role, you will be the driving force behind our service department, ensuring smooth operations, exceptional Guest experiences, and consistent business growth.

Without you, we're just another service center. With you, we're the providers of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here's what you'll be doing

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Oversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

Education & Experience

• A post-secondary diploma or degree in Automotive Technology, Business Administration, or a related field.
• Minimum of 1 year of experience in automotive service.

Skills & Attributes

• Strong leadership, organizational, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Proven ability to manage budgets and achieve financial targets.
• Technical knowledge of automotive systems and repair processes.
• Proficiency with service management software and Microsoft Office Suite.

Certifications

• Valid Ontario Class G Driver’s License.

If would be nice if you have

• Experience with Genesis systems.
• Automotive Service Excellence (ASE) certification or equivalent.
• 310S certification.
• At least 2 years expereience in a managerial role.

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 350 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

Please include this reference number in your application: GDSM

This is an in-person role.

Genesis Downtown and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Genesis Downtown and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Genesis Downtown in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.