Commercial Account Manager - Downtown Ford

Commercial Account Manager – Fleet Department - Elevate Your Career at Downtown Ford!

Are you passionate about sales and cars? Are you looking for a new challenge and to grow your career? Do you believe in delivering exceptional experiences to both internal and external customers and have a strong track record in a dealership’s Fleet department? 

At Downtown Ford, part of the revolutionary Downtown AutoGroup (DAG), we're not just selling and servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive sales & service experience. We're a community of skilled professionals who believe that selling and maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

As a Commercial Account Manager, you will be the go-to expert for commercial clients, helping them navigate their fleet needs with tailored solutions. You will leverage your expertise in the automotive industry and customer service skills to drive sales, build partnerships, and ensure client satisfaction. This is a high-impact role that blends strategic thinking, relationship management, and sales execution. And that's where you come in.

Our vision at Downtown Ford is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just make sales, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.

Without you, we're just another automotive dealership. With you, we're the providers of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here's what you'll be doing

As the Commercial Account Manager – Fleet Department, you will play a pivotal role in ensuring the smooth and efficient operation of our parts department. Your responsibilities will include:

Client Relationship Management:

• Develop and maintain strong, long-term relationships with commercial clients, including small businesses, corporations, and lease management companies.
• Serve as the primary point of contact for fleet clients, understanding their business needs and offering customized vehicle and service solutions.

Sales & Business Development:

• Proactively identify and pursue new commercial opportunities within the Greater Toronto Area (GTA).
• Prepare and present proposals tailored to clients' specific fleet requirements, including financing, leasing, and service packages.
• Negotiate contracts and close deals to achieve or exceed monthly and annual sales targets.

Market Expertise & Consulting:

• Stay up-to-date with industry trends, emerging technologies, and competitor offerings.
• Provide expert advice on vehicle options, configurations, and cost-saving strategies for fleet management.
• Collaborate with clients to assess their operational needs and recommend scalable fleet solutions.

Cross-Department Collaboration:

• Work closely with the dealership's finance, service, and parts teams to ensure seamless delivery and after-sales support.
• Coordinate vehicle orders, deliveries, and customization requests to meet client expectations.

Client Retention & Satisfaction:

• Conduct regular check-ins with clients to ensure satisfaction and address any concerns.
• Monitor fleet performance metrics and suggest enhancements to maximize efficiency.

You need these qualifications

• Experience: 3+ years in a sales or account management role, ideally in the automotive or fleet industry.
• Skills:
  • Proven ability to build and maintain client relationships.
  • Strong negotiation and closing skills.
  • Exceptional communication and presentation abilities.
  • Ability to analyze client needs and offer tailored solutions.
• Knowledge: Familiarity with fleet operations, vehicle specifications, financing options, and local market trends in Toronto.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and dealership management systems.
• Licensing: Valid G-class driver’s license and clean driving record. Successful completion of Automotive Certification Course - OMVIC.

It would be nice if

• You have a post-secondary education in business, sales, or a related field
• You have experience in high-end retail sales.
• You're fluent in multiple languages, reflecting the diversity of our community.
• You have a background in or passion for automotive technology and innovation.
• Familiar with Ford Commercial Truck Basics.

What we offer

• Impactful Work: Every day presents new challenges and opportunities to make a difference.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: Attractive salary with bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Positive Work Environment: Be part of a supportive and friendly team that values your contribution.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown Ford and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

Join us at Downtown Ford in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.