General Manager at Downtown Ford/Downtown Lincoln

General Manager - Elevate Your Career at Downtown Ford/Downtown Lincoln!

Are you a dynamic sales leader ready to make a BIG impact?

Do you thrive in a fast-paced environment where innovation and results are key? 

Are you an experienced General Manager driven by a passion for delivering exceptional Guest experiences? If you are a visionary leader who thrives in a fast-paced environment and can inspire a high-performing team, this is the perfect opportunity for you. This is your chance to lead one of our innovative dealerships at Downtown AutoGroup’s revolutionary Autoplex!  We’re changing the way people buy cars – be a part of it! Take a look at our unique approach and see for yourself! 

Our vision at Downtown Ford/Lincoln and Downtown AutoGroup is to create lifetime Guests, not just one-time customers. To do that, we need someone extraordinary. Someone who embodies our "You are what drives us" attitude. If that resonates with you, we want YOU to lead our team to new heights in Toronto!

Why we need you

As a General Manager at Downtown Ford/Lincoln, you will be responsible for overseeing all dealership operations, driving profitability, and fostering a culture of customer-centric excellence. Your strategic vision and strong data-driven decision-making skills will help set the direction that maximizes value for our Guests. You have strong leadership skills, are a strategic thinker, and have a deep understanding of the automotive market. If you are a visionary leader who thrives in a fast-paced environment and can inspire a high-performing team, this is the perfect opportunity for you.

Here's what you'll be doing

You'll be responsible for leading, coaching, and motivating a team of Sales & Service Team professionals, fostering a culture of continuous improvement and employee engagement. This role is ideal for an ambitious leader with a passion for the automotive industry, a knack for business strategy, and a proven track record in sales and operations management

Your strategic insight and strong leadership skills will be essential in leading the team, optimizing processes and, and ensuring the achievement of overall dealership goals. Your responsibilities will include:

• Leadership & Management:

• Lead, mentor, and develop a team of sales, service, finance, and administrative professionals, ensuring alignment with the Downtown AutoGroup’s vision and objectives.
• Foster a high-performance culture by setting clear goals, providing regular feedback, and ensuring accountability at all levels of the organization.
• Drive a customer-first approach across all departments to ensure a consistently positive experience for every client.

• Sales Strategy & Performance:

• Oversee all aspects of vehicle sales (new and pre-owned) to achieve volume, profit, and customer satisfaction targets.
• Develop and implement innovative sales strategies to increase market share and maintain Downtown AutoGroup’s competitive edge in the Toronto market.
• Monitor sales performance and profitability, providing strategic direction to improve sales efficiency, customer retention, and growth.

• Operational Excellence:

• Oversee all day-to-day operations, including sales, service, parts, and financing, ensuring smooth and efficient processes.
• Implement best practices in inventory management, sales forecasting, and pricing strategies to maximize profitability.
• Ensure compliance with all regulatory and brand requirements while maintaining the highest standards of dealership operations.

• Customer Service & Satisfaction:

• Champion a customer-focused culture by continuously enhancing Downtown AutoGroup’s sales and service processes.
• Analyze customer feedback and market trends to identify opportunities for improvement, driving initiatives to exceed customer expectations.
• Collaborate with the marketing team to develop campaigns and promotions that attract new customers and retain loyal clients.

• Financial Management:

• Take full ownership of the dealership’s financial performance, including budgeting, forecasting, and financial reporting.
• Monitor expenses, control costs, and implement strategies to improve profitability across all departments.
• Develop and manage relationships with financial institutions, manufacturers, and key business partners to support dealership growth and stability.

• Team Building & Development:

• Recruit, train, and retain top talent across all departments, ensuring the dealership has the right team to achieve its goals.
• Create and promote a positive work environment that fosters teamwork, professional development, and employee satisfaction.
• Conduct regular performance reviews and provide development opportunities to help team members advance in their careers.

• Compliance & Safety:

• Ensure the dealership operates in compliance with all relevant laws, regulations, and industry standards.
• Implement and enforce safety protocols to provide a safe working environment for employees and customers.

You need these qualifications

• Experience: Proven experience as a General Manager or General Sales Manager in a dealership with a proven track record of meeting and exceeding performance metrics while achieving leading CSI scores
• Skills:
• Strong leadership, organizational, communication, and interpersonal skills.
• Proven ability to drive sales and manage a team effectively.
• Ability to develop and implement effective sales strategies.
• Exceptional communication, negotiation, and customer service skills.
• Proficiency in dealership management software and Microsoft Office Suite.
• Knowledge:
• In-depth understanding of automotive sales processes, inventory management, market trends, customer preferences, and department profitability.
• Understand the importance of providing an exceptional customer experience to both internal and external customers.
• Ability to analyze financial data and performance metrics effectively

It would be nice if you

• Have a Bachelor’s degree in business, management, or a related field.
• Knowledge of local market conditions, industry trends, and competitor activity.
• Have expereince with the Ford and Lincoln brands.

What we offer

• Impactful Work: Every day presents new challenges and opportunities to make a difference.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: Attractive salary with opportunities for bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Positive Work Environment: Be part of a supportive and friendly team that values your contribution.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown Ford/Lincoln and Downtown AutoGroup are an equal opportunity employer committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

Join us at Downtown Ford/Lincoln and Downtown AutoGroup in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.