Assistant Parts Manager - Downtown Hyundai

Assistant Parts Manager - Elevate Your Career at Downtown Hyundai!

Are you passionate about cars and looking for a new challenge and to grow your career? Do you believe in delivering exceptional experiences to both internal and external customers and have a strong track record in a dealership’s Parts department? At Downtown Hyundai, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

This role requires a strategic, organized, and customer-focused individual who can help manage both the parts supply chain and the team that operates within the department. The Assistant Parts Manager works closely with other departments, including service, sales, and accounting, to ensure smooth coordination and excellent customer service. And that's where you come in. Our vision at Downtown Hyundai is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just make sales, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.

Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here's what you'll be doing

As the Assistant Parts Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our parts department. Your responsibilities will include:

Operational Leadership

• Assist the Parts Manager in overseeing daily operations of the parts department.
• Supervise and mentor a team of parts advisors and inventory staff.
• Ensure compliance with company policies and industry standards.

Inventory Management

• Monitor and manage inventory levels to meet customer and service department needs.
• Conduct regular inventory audits to ensure accuracy and reduce shrinkage.
• Coordinate with vendors and suppliers to maintain optimal stock levels.

Customer Service Excellence

• Provide exceptional service to retail and internal customers.
• Address customer inquiries, resolve issues, and process special orders promptly.
• Build and maintain strong relationships with customers to drive loyalty.

Sales and Revenue Growth

• Collaborate with the Parts Manager to develop strategies to increase sales and profitability.
• Assist in implementing promotional campaigns and upselling opportunities.
• Analyze sales data to identify trends and areas for improvement.

Team Development

• Train and onboard new team members.
• Conduct performance reviews and provide constructive feedback.
• Foster a collaborative and motivated team environment.

You need these qualifications

• Experience: Minimum 3 years in automotive parts or a related field, with at least 1 year in a supervisory role.
• Knowledge: Strong understanding of automotive parts, inventory systems, and dealership operations.
• Technical Skills: Proficiency in parts management software and Microsoft Office Suite.
• Communication: Excellent interpersonal and organizational skills with a customer-focused attitude.
• Education: High school diploma or equivalent.
• License: Valid G-class driver’s license is required.

It would be nice if you have

• Additional certifications in automotive parts management.
• Experience with wholesale parts sales and B2B customer management.
• Experience with Hyundai parts.

What we offer

• Impactful Work: Every day presents new challenges and opportunities to make a difference.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: Attractive salary with bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Positive Work Environment: Be part of a supportive and friendly team that values your contribution.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown Hyundai and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

Join us at Downtown Hyundai in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.