Lease Renewal Manager - Lexus Downtown

Lease Renewal Manager - Elevate Your Career at Lexus Downtown!

At Lexus Downtown, part of the innovative Downtown AutoGroup (DAG), we're not just selling cars. We're crafting experiences, building relationships, and revolutionizing the automotive industry. We're a community of passionate individuals who believe that buying a car should be as exciting as driving one. Take a look at our unique approach and see for yourself!

Why we need you

You know that moment when someone finds their perfect car? That indescribable mix of excitement, pride, and anticipation? That's what we live for. And that's where you come in.

Our vision is to create lifetime guests, not just one-time buyers. But to do that, we need someone extraordinary. Someone who is an integral part of the customer service and sales operations.

This role is perfect for a proactive individual with strong negotiation skills, exceptional customer service experience, and a deep understanding of the automotive lease process. If you’re a strategic thinker with a passion for the automotive industry and love helping customers find the perfect fit for their lifestyle and budget, we’d love to hear from you!

Without you, we're just another dealership. With you, we're the place where automotive dreams come true.

Here's what you'll be doing

You’ll play a key role in ensuring that lease customers experience a smooth and satisfying end-of-lease process while contributing directly to the dealership’s growth and success. You will be responsible for guiding customers through the lease-end journey, presenting options for lease renewal, purchase, or upgrade, and enhancing their overall satisfaction. Working closely with Sales, Finance, and Customer Service departments, you’ll develop retention strategies, build strong relationships, and provide expert advice to customers, ensuring they have a clear understanding of their lease-end options and feel valued by our company. You’ll play a key role in ensuring that lease customers experience a smooth and satisfying end-of-lease process while contributing directly to the company’s growth and success.

Your days will be filled with

• Customer Engagement & Relationship Building:
• Serve as the primary point of contact for customers approaching the end of their lease, providing expert guidance on options and ensuring a seamless and pleasant transition.
• Establish and maintain strong, lasting relationships with lease customers to foster loyalty and long-term retention.
• Lease Renewal & Retention Strategy:
• Develop and execute tailored lease renewal and retention strategies to encourage customers to continue their journey with our brand.
• Actively promote new leases, upgrades, and purchase options that align with customer needs and budget.
• Analyze customer trends, needs, and market insights to continuously refine retention strategies and exceed monthly renewal targets.
• Sales & Negotiation:
• Present lease renewal, buyout, and new lease offers, effectively communicating the benefits of each option and customizing the approach to meet individual customer needs.
• Utilize strong negotiation skills to close renewal deals, meeting or exceeding sales goals and contributing to the company’s revenue growth.
• Cross-Department Collaboration:
• Work collaboratively with Sales, Finance, Customer Service, and Marketing teams to ensure customers receive a consistent and exceptional experience.
• Coordinate with inventory teams to ensure available vehicles meet customer preferences and requirements.
• Compliance & Documentation:
• Ensure all transactions and agreements are processed in compliance with legal and company guidelines, maintaining accurate and timely documentation.
• Keep detailed records of interactions, offers, and customer feedback for tracking and reporting purposes.

You need these qualifications

• Experience: Minimum of 3-5 years of experience in automotive sales, lease renewal, customer service, or account management.
• Skills: Strong customer engagement and negotiation skills, with the ability to build rapport and trust.
• Automotive Knowledge: In-depth understanding of automotive leases, financing options, and end-of-lease procedures.
• Communication: Exceptional verbal and written communication skills.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.
• You must hold a valid OMVIC License
• You hold a valid Ontario G Driver's License with a clean driving record

It would be nice if

• You have experience in luxury or high-end retail sales
• You're fluent in multiple languages, reflecting the diversity of our community
• You have a Bachelor’s degree in Business, Marketing, or a related field

What we offer

• Impactful Work: Every day presents new challenges and opportunities to make a difference.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: Attractive salary with opportunities for bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Positive Work Environment: Be part of a supportive and friendly team that values your contribution.

Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Lexus Downtown and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

Join us at Lexus Downtown in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.