BDC Representative (automotive dealership call centre)

BDC Representative - Be the Voice of Excitement at Downtown AutoGroup

At Downtown AutoGroup, we're not just answering phones - we're opening doors to automotive dreams. Our Business Development Center is the first point of contact for many of our guests, and we're looking for someone extraordinary to join our team.

Why we need you

You are the crucial first point of contact for our potential guests. Without you, many people might never experience the exceptional service Downtown AutoGroup's dealerships offer. Your communication skills, enthusiasm, and ability to connect are essential in turning inquiries into dealership visits and, ultimately, satisfied customers.

In a world where first impressions are everything, you're our secret weapon. Your talent for turning a simple inquiry into an irresistible invitation isn't just about booking appointments - it's about creating anticipation, building trust, and setting the stage for lasting relationships. Without your magic touch, we risk being just another dealership lost in the noise. With you, we become the must-visit destination for anyone dreaming of their next vehicle.

Here's what you'll be doing

As our BDC Representative, you'll be the voice of Downtown AutoGroup, creating stellar first impressions and turning inquiries into opportunities. You'll blend your communication prowess with your passion for automotive excellence, ensuring every interaction leaves our guests eager to visit us in person.

Your exciting role will involve:

• Fielding inbound calls and online inquiries with enthusiasm, transforming each contact into a potential visit
• Proactively reaching out to prospective guests, reigniting their interest in ensuring their vehicle is ready for everything life throws at them
• Masterfully managing our customer relationship management (CRM) system, ensuring no opportunity slips through the cracks
• Collaborating closely with our service teams, setting them up for success with well-prepared, excited guests
• Continuously learning about our brands and promotions to provide accurate, enticing information

You need these qualifications

• You have a proven track record of excellence in customer service or sales, preferably in a phone or online communication role
• Your communication skills are second to none, allowing you to build rapport quickly and effectively
• You're comfortable with technology and can navigate CRM systems with ease
• You have a natural ability to listen actively and ask the right questions to understand customer needs
• You thrive in a fast-paced environment and can juggle multiple tasks without breaking a sweat

It would be nice if

• You have experience in or knowledge of the automotive industry
• You're multilingual, reflecting the diverse community we serve
• You have a personal interest in cars that you can channel into your conversations

We can't wait to hear your voice - Apply today!

Downtown AutoGroup is an equal opportunity employer committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

Compensation range expected to start at $40,000 per year, plus performance incentives.

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.