Service Coordinator - Lexus Downtown

At Lexus Downtown, part of the Downtown AutoGroup family, we're not just servicing vehicles. We're creating exceptional experiences, fostering lasting relationships, and improving the automotive service journey. We're a team of dedicated professionals who believe that every interaction is an opportunity to exceed expectations. Take a look at our unique approach and see for yourself!

Why we need you

You understand the importance of a well-organized service department. You know how satisfying it is when a guest's schedule aligns perfectly with our availability, and their car receives the care it needs exactly when it's needed. That's what we strive for every day. And that's where you come in.

Our vision at Lexus Downtown is to create lifetime guests, not just one-time customers. To do that, we need someone exceptional. Someone who doesn't just book appointments, but crafts personalized service experiences. Someone who sees beyond the calendar to the guest's needs and lifestyle. Someone who can turn a simple follow-up call into an opportunity to build trust and loyalty.

Without you, we're just another service department. With you, we're a trusted partner in our guests' automotive life, ensuring their vehicles are always ready for life's journeys.

Here's what you'll be doing

You'll be key to our service operations, ensuring every guest interaction is smooth and every vehicle receives timely care. Your role will be crucial in maintaining efficient operations and delivering an exceptional guest experience.

Your responsibilities will include:

• Coordinating service experiences through careful appointment scheduling and confirmation
• Conducting thorough follow-ups with guests post-service to ensure their complete satisfaction
• Managing our customer database, ensuring all information is up-to-date and accurate
• Proactively reaching out to guests for scheduled maintenance, campaigns, and service recommendations
• Collaborating with the service team to optimize schedules and maximize department efficiency

You need these qualifications

• You have a proven track record of delivering excellent customer service, preferably in an automotive or high-end retail environment
• Your organizational skills are excellent, with the ability to manage multiple tasks while maintaining attention to detail
• You're a strong communicator, equally adept at conveying warmth over the phone and clarity in written correspondence
• You're comfortable with technology and can efficiently navigate customer management systems

It would be nice if

• You have experience in the automotive industry or a passion for cars
• You've worked with customer satisfaction surveys and know how to turn feedback into actionable improvements
• You're bilingual or multilingual, reflecting the diversity of our guest community
• You have experience in conflict resolution or de-escalating challenging situations

Ready to help us deliver automotive care excellence? Appy today!

Lexus Downtown and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.

We hope you can join us at Lexus Downtown in improving the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Expected salary starts at $18 per hour.